Frequently Asked Questions

Below is a list of Frequently Asked Questions, if your question isn't asked here please contact us directly.

• General Questions

  General questions relating to energy efficiency schemes around Australia.

• • What is the Victorian Energy Efficiency Target Scheme? (VEET)

    The Victorian Energy Efficiency Target (VEET) scheme, which commenced on 1 January 2009, aims to encourage the uptake of energy efficient technology, initially in the residential sector. The VEET scheme plays an important role in achieving the Victorian government’s target of reducing greenhouse gas emissions from households by 10 per cent by 2010 and Victoria’s overall emissions to 60 per cent by 2050.

  • How does VEET Scheme work?

    The VEET scheme operates by imposing a legal liability on large electricity and gas retailers in Victoria (known as relevant entities) to contribute to energy efficiency measures by acquiring and surrendering Victorian Energy Efficiency Certificates (VEECs). A penalty will be imposed on entities that fail to surrender sufficient VEECs to meet their liability.

  • What is the Energy Saver Incentive?

    Under the VEET scheme, accredited persons are eligible to create VEECs for prescribed activities undertaken at residential premises. Each VEEC created represents one tonne of carbon dioxide equivalent (CO2-e) abated by a prescribed activity.

  • What is a Victorian Energy Efficiency Certificate? (VEEC)

    “Victorian energy efficiency certificates” or VEEC’s are electronic certificates created after energy saving activities have been performed in your home.

    Each VEEC represents 1 tonne of carbon dioxide saved by a “prescribed activity” performed by an accredited person like Green Made Easy.

    Once VEEC’s are certified by the Essential Service Commission they may be traded and sold with energy retailers who are then required to surrender them to the Essential Service Commission of Victoria.

  • What programs are available in other states?

    Victoria is not the only state to create an Energy Saving Scheme, below are some of the other states that provide similar incentives.

    - SA: Residential Energy Efficiency Scheme (REES)
    - NSW: Energy Savings Scheme (ESS)
    - ACT: Energy Efficiency Improvement Scheme (EEIS)
    - QLD: Smart Energy Savings Program (SESP – Large Scale Commercial Only)
    - WA/NT/TAS: No current scheme

• LED Lighting

  Here you will find information on LED lighting provided by Green Made Easy.

• • What is LED Lighting?

    LED is an acronym for Light Emitting Diode. LED lights and tubes use diodes instead of gases or heated filaments to produce light, making them the most energy efficient lighting option available.

  • Are LED globes safe?

    Yes, LED downlight globes emit 90% less heat than halogen globes. They reduce fire risk because they operate at a much lower temperature. They do not contain mercury or other harmful gases or emit any harmful UV rays.

  • If I’m not happy with the lightglobes, will you come and replace them with my old globes?

    No, as part of the Energy Saver Incentive scheme we must decommission any old incandescent globes in order to comply with the Energy Saver Incentive regulations. Our fully trained installers will work with you to ensure the light globes we install are perfect for your households needs

  • Why should I change from halogen globes to LED downlight globes?

    LED lights are highly energy efficient and produce high quality light with little heat. They produce 90% less heat compared to halogen globes; therefore saving on household cooling.
    
    LED lights are an eco-friendly form of lighting as less energy used means less CO2 emissions.
    
    Installing LED lights means that you can reduce the energy used for lighting by 80%*. Embertec LED downlight globes have a lifespan of 20 years*.

  • LED lights are an eco-friendly form of lighting as less energy used means less CO2 emissions

    Installing LED lights means that you could reduce the energy used for lighting by over 80%*. Embertec LED Downlight globes have a lifespan of 20* years.

  • How much of my electricity bill is lighting?

    Lighting can significantly contribute to the total household electricity bill! By replacing your inefficient light globes with energy efficient and cost effective LED downlight globes you can reduce your electricity bill and your carbon footprint.

  • How to calculate the cost of running a light globe?

    To calculate the cost of running a light globe, multiply the globe wattage by the hours used, then divide by 1,000 and multiply by your local energy cost per kWh; eg. 50w x 5 hours divided by 1,000 x $0.26kWh = $0.065 per day ($ 23.72 per year).

  • What are the benefits of changing to LEDs?

    The benefits of LED Lighting are endless. LED lights are energy efficient, they reduce power consumption by over 80%* compared to halogen globes. They are cost effective, durable and have a long lifespan. They generate little heat compared to halogen globes. Embertec LED downlight globes come with a three year warranty.

  • Do LED globes cost more than halogen globes?

    Investing in Embertec LED downlight globes will ensure energy savings and the globes will pay for themselves in just over a year through savings on energy bills. Embertec LED downlight globes have a lifespan of 20 years*.

  • Is it difficult to replace halogen downlight globes with LED downlight globes?

    Replacing your halogen globes with energy efficient LED downlight globes is easy. The Embertec LED downlight globe is designed to fit most halogen fittings. Embertec LED downlight globes will be installed for you by a licenced electrician.

  • Can my LED globes be used with a dimmer?

    Yes, Embertec have specific LED downlight globes to work with dimmers.

  • How long will my LED downlight globe last?

    Embertec LED downlight globes have a lifespan of 20 years* and are a high-quality Australian designed product.

  • What qualifications do the installers have?

    Our chosen installation partners will use licenced electricians to install Embertec LED downlight globes.

  • Do Embertec LED downlight globes come with a warranty?

    Yes, Embertec LED downlight globes come with a three year warranty.

  • What will happen to my old halogen globes?

    The used halogen globes will be taken away for you and recycled; this ensures that the globes will not go into landfills, thus preventing the mercury contained in some globes harming the environment.

• Products & Services

  Here you will find information on all products and services provided by Green Made Easy.

• • Can I choose the LED globes you install?

    Yes - Green Made Easy have three types of LED globes to suite your needs. Our Green Made Easy representative will be able to help match the right light to the right room in your home.

  • What lighting products do Green Made Easy Use?

    Green Made Easy use energy efficient LED lighting from Embertec.

  • If I’m not happy with the lightglobes, will you come and replace them with my old globes?

    No, as part of the Energy Saver Incentive scheme we must decommission any old incandescent/halogen globes in order to comply with the Energy Saver Incentive regulations. Our Green Made Easy Representative will work with you to ensure the light globes we install are perfect for your households needs.

  • Who does the installations?

    One of our fully licensed Electrical Contractors will visit and fit your new energy saving products. In order to qualify for the service, the Electrical Contractor must complete the installation.

  • I rent my home can I still use your service?

    Absolutely, our free products and services are available for any resident whether they rent or own the home. Our LED Lighting service does have a cost attached so if you are renting it may be best to ensure you will receive the full benefit.

  • How does Green Made Easy provide services free of charge or heavily discounted?

    Green made Easy has arrangements with energy retailers to assist them in reducing the energy usage of their customers. For every activity that Green Made Easy undertakes in your home, a certificate or credit is created which represents the lifetime energy and carbon pollution saving. By assigning your rights to those certificates to Green Made Easy we are then able to sell these to energy retailers. The money we receive then goes to help us to fund and provide some services either for free of at a discounted price.

  • Why do I have to assign my rights to create certificates?

    In exchange for providing you with free or discounted products and services, we require you to assign your rights to create the certificates. Only accredited persons are able to create certificates but you are free to assign your rights to another provider or become accredited yourself. Green Made Easy is only able to provide you with products and services for free or at discounted prices if you agree to assign your rights to create certificates to us.

  • How can my friends and family participate?

    Green Made Easy is able to offer services to any eligible household across Victoria and would be delighted to provide services to your friends and family. Just ask them to call 1300 658 069 and we will be happy to arrange an installation time.

  • Do LED globes cost more than halogen globes?

    Investing in Embertec LED downlight globes will ensure energy savings and the globes will pay for themselves in just over a year through savings on energy bills. Embertec LED downlight globes have a lifespan of 20 years*.

  • Why can't I install the products?

    Green Made Easy is obligated to ensure the products are installed in order to claim full credit. The best way to do that is to install them ourselves.

  • Why do you have to take away my old globes?

    As part of the scheme, Green Made Easy is required to remove the old globes from the premise and decommission them so they cannot be used again. This is important to ensure that the energy and carbon pollution saving from each activity is achieved and that the newly installer product remains in service for its full rated life.

• Customer Service, Feedback and Complaints

  Here you will find information on contacting Green Made Easy, how to us with provide feedback and what to do if you experience any difficulties with our service.

• • How do I get in touch with Green Made Easy and what times are you open?

    You can call our Customer Care Team between 10am and 6pm Monday to Friday on:
    

    Phone:	1300 658 069
    Email:	info@greenmadeeasy.com.au
    Post:	Green Made Easy Pty Ltd; Level 3, Building 10, 658 Church Street, Richmond VIC 3121

    Our Customer Care team is available between 10am and 6pm Monday to Friday.

    **Please note we will not be operating on Public Holidays. Also during the Christmas period (20/12/13 to 03/01/13) and Public Holidays, our lines will be closed.

  • One of the products installed is faulty, what should I do?

    If you have any issues with the products or services provided by Green Made Easy or are not entirely satisfied with our service, please contact our Customer Care team on 1300 658 069 and we will be happy assist in resolving. Products also come with a Manufacturer’s Warranty and where applicable we will help provide the correct number for you to call.

  • How can I provide feedback to Green Made Easy?

    At Green Made Easy, we are always looking for ways to improve our service to ensure we provide the best possible customer experience. If you have any feedback (good or bad) on the service you have received, please contact our customer care line.

  • How do I make a complaint in relation to the service I have received from Green Made Easy?

    Green Made Easy takes all complaints seriously and welcomes the opportunity from our customers to resolve any issues that you may have. If you have any feedback relating to service you have received or wish to make a formal complaint, please contact our Customer Care team who will be able to discuss any issues with you further.

  • How does Green Made Easy handle my personal information?

    At Green Made Easy, we respect your privacy and are committed to protecting it! We comply at all times with the National Privacy Principles which are outlined in the Privacy Act 1988. These principles are designed to protect your privacy. We also comply with all other related privacy laws and regulations including the Spam Act 2003 (which deals with restrictions on sending emails) and the Do Not Call Register Act 2006 (which deals with restrictions on making telephone calls). For more information on our Privacy Policy

  • Where are Green Made Easy’s call centers located?

    Green Made Easy uses the services of the SMART Group which is an Australian company providing a range of call centre, sales and marketing related services. All Green Made Easy call centers and services are based in Australia with our head office located in Richmond, Victoria.

**Installed product may differ from product shown; *Calculations are based on: 1. Lifecycle tests approved by the VEET Scheme; 2. Replacing 50 watt halogen downlight globes with 7 watt.